Return & Cancellation Policy

At, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition within 30 days. Simply follow the guidelines below.

Exchanges: Restocking fees are waived for exchanges; please request the return to be for exchange when requesting the RMA number, then place another order. We will automatically waive the restocking fee upon receiving the returned item(s). Tip: Please do not throw away your original boxes and parts.

Damages & Defects: Please inform all damages & defects within 15 days from the receiving date. For all damaged items caused by shipping, we will claim with UPS, Fedex, or USPS. Please provide us a simple picture of the package received and we will take care of it from there. Please be sure to keep the original packaging boxes (this is the proof that the package was damaged) so that the shipping carrier can come and inspect them. Losing the original packaging boxes may be denied for damage claim. Any physical damage caused by mis-handling or abused shall void the warranty. For defects or wrong item(s) received, please provide us a simple picture of what you've received and we will take care of it from there.

Cancellation Policy:

All orders are processed on 8AM PST Monday - Friday. If you have an order that you would like to cancel before your order(s) get sent to the warehouse(s), please feel free to contact us via phone or live chat (E-mails are not preferred as they may be delayed). Once confirmed, you will get a confirmation cancellation e-mail. For cancellations due to any other reasons, please feel free to contact us via phone, live chat, or e-mail. We will always make our best efforts to cancel your order; however, cancellations are not guaranteed until an e-mail confirmation has been provided.

For Refunds:

  • There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
  • Shipping/Handling charges are non-refundable if the merchandise is not defective.
  • Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount. For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.
  • All merchandise returned shall be shipped freight prepaid. Products must be received within 10 days of the RMA number issue date. All original manuals and accessories should be included.
  • Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.


  • Beds, carriers, and clothings that have pet hair or pet scents are not returnable. Examples are apparel, swim vests, life jackets, cooling beds, and etc.
  • Gen-Lite, House of Troy, Deeco, Diamond Sofa, Abbyson Living, Crosley Furniture, Legends Furniture, Tempo Furniture items are not eligible for returns.
  • Due to different computer settings and resolutions that the customer has, the color or finish of the light fixtures or shades may not be exactly as the customer has seen. This does not indicate the item as defective, please feel free to contact us if the you wish to see the exact finish.
  • Hand blown fixtures and shades are not going to be exactly as shown as no two glasses will come out looking exactly the same and will not be considered defective.
  • All Christmas related products are not returnable after Dec 24th. All warranty will apply.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You shall need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

  • Your Name
  • Order Number or Invoice Number
  • Reason for returning the merchandise.
  • Exchange or refund

Do you have a question? Please call us at 888-286-2347
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