Return Policy

Exchanges: You must return the merchandise to us first before replacement part(s) will be sent. Tip: Please do not throw away your original boxes and parts. All exchanges shipping back to the customer will be shipped by normal ground services. Other shipping methods can be arranged with additional charges.

Damages: All damages must be informed within 15 days from the receiving date. For all damaged items caused by shipping, we will claim with UPS, Fedex, or USPS. Please be sure to keep the original packaging boxes (this is the proof that the package was damaged) so that the shipping carrier can come and inspect them. Losing the original packaging boxes may be denied for damage claim. Any physical damage caused by mis-handling or abused shall void the warranty. No RMA (Return Merchandise Authorization) number will be issued without the correct order # or invoice #. RMA number should be clearly marked on outside of the boxes. Failing to do so will result in delaying RMA process.

For Refunds:

• There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
• Shipping/Handling charges are non-refundable if the merchandise is not defective.
• Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount. For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.
• All merchandise returned must be shipped freight prepaid. Products must be received within 10 days of the RMA number issue date. All original manuals and accessories should be included. If the products are not in their original condition or incomplete; they may be rejected or subject to a 30% or more restocking fee.

Exceptions:

• Beds, carriers, and clothings that have pet hair or pet scents are not returnable. Examples are apparel, swim vests, life jackets, cooling beds, and etc.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You will need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to return@tschome.com to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

• Your Name
• Order Number or Invoice Number
• Reason for returning the merchandise.
• Exchange or refund