1. Where is my order?
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- Please allow 1-3 business days for processing your order unless the
products specified the approximate date that they will be shipped.
- Please note that business days are Monday - Friday.
- Orders placed on Friday will take 2 more days to process because
we are closed on the weekends.
- Once the order was shipped, you will be getting a tracking number
through e-mail.
- You may also check the order status on our website.
2. Are your products new? Back
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- Yes, all of our products are BRAND NEW unless specified.
3. Can I pick up an order at your store?
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- Unfortunately, we are an online company located in California and
currently do not offer pick up options. However, most orders in California
usually receives in 1-3 business days depending on the city.
4. What shipping carrier do you use? Back
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- We use 3 different carriers to ship our products: Fedex, UPS, or
USPS.
5. Is TSCHome.com Secure? Back
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- Hacker Safe certifies TSCHome.com as Verified Secure. The Verified
Secure scanning system actively searches this website for over 11,500
known vulnerabilities. This site receives on-going vulnerability assessment
scanning to help secure your sensitive information from being exposed
to third parties.
- Hacker Safe has issued TSCHome.com the Verified Secure Certification
through:
- Comprehensive vulnerability assessment scans looking for 11,500+
vulnerabilities
- Scans that incorporate over 51 separate auditing tools.
- Network mapping that rapidly detects and identifies servers,
desktops, routers, wireless access points and other network devices.
- Automated daily updates to the Hacker Safe vulnerability Knowledge
Base.
- Both scheduled and automated network discovery and vulnerability
scan tasks that can be executed on a daily, weekly or monthly basis.
6. What are my payment options? Back
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- We accept Visa, Mastercard, American Express, Discover, and Paypal.
7. Do you charge sales tax? Back
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- We only charge sales tax to packages that are billed or shipped to
California.
8. What is your return policy? Back
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- We offer a 30 day return policy (from the date of the shipment). Please
see our return policy page. You must request
for a return authorization number before returning any packages.
9. Is it safe to enter my credit card information on your website?
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- Yes, our website has Secure Socket Layer (SSL) technology (the same
technology that banks use), which will make it impossible for anyone
to steal your information.
11. Do you accept Paypal? Back
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- Yes, we do. Please choose the Paypal button at the shopping cart
page to submit your order via Paypal.
12. Do you ship internationally? Back
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- Yes, we currently ship to United States, Canada, Puerto Rico and
Virgin Islands.
13. Does TSCHome.com sell or release my personal information?
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- TSCHome.com respects your privacy. We will not under any circumstances
sell or release your information to anyone. All of the information obtained
from our web site, will be used for processing purposes only. The only
e-mail you will receive from TSCHome.com will be in regard to
your order, RMA status and other information you may have requested.
14. If I lose my order #, where can I get it?
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- You can locate your order # on the shipping label of the package.
If it is shipped by Fedex, please click
here to see the Fedex Label. The order # or invoice # will be where
the label shows INVOICE #. If your order was shipped via USPS, click
here to see the USPS label. The order # or invoice # will be between
the brackets. Or you may contact us with your billing zip code and e-mail
address so that we can check it for you.
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